Windows 10’s April Update is making Chrome and Cortana freeze PCs

If you’ve experienced difficulties with Google’s Chrome browser freezing or becoming unresponsive after installing Microsoft’s Windows 10 April 2018 Update, you’re not by yourself. Microsoft has acknowledged the problem and it is working on a fix.

Certain apps, including Cortana and Google’s Chrome browser, may hang or freeze when using them, Microsoft acknowledged in a support post on Wednesday, as noted earlier through the Verge. A Reddit post, which became the unofficial repository for users complaining concerning the problem, also noted that users had had exactly the same problem while working within Visual Studio.

According to Microsoft, the organization is focusing on a patch it plans to ship on the next Patch Tuesday, currently scheduled for May 8.

If Chrome or Cortana makes your computer freeze, Microsoft stands out on the following workaround, according to its support post:

“Try a Windows key sequence to wake the screen. If you have a keyboard connected, simultaneously press the Windows logo key + Ctrl + Shift + B. If you’re on a tablet, simultaneously press both volume-up and volume-down buttons, three times within 2 seconds. If Windows is responsive, a brief beep will sound and also the screen will blink or dim while Windows tries to refresh the screen.
If you’re using a laptop, close and open the laptop lid.”

Microsoft reportedly delayed the April 2018 Update because of “Blue Screens of Death” that the update triggered. There haven’t been widespread reports of other issues associated with the update besides the freezing difficulties with Chrome, Cortana, and Visual Studio.

Personally, I haven’t experienced any difficulties with Chrome, though I’ve discovered the thumbwheel on my mouse has occasionally stopped working within Google Chrome after downloading the update, giving the initial impression that Chrome wasn’t working.

How to avoid this problem: Despite the fact that a sizeable user base helps test Windows as part of the Windows Insider program, bugs do crop up. If you wish to steer clear of the worst of these, it’s often better to defer the Windows 10 feature update until a later time. Unfortunately, this option is just open to Windows 10 Pro users.

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