Microsoft Confirms New Windows 10 Version 2004 Internet Problem

Windows 10 version 2004, or Windows 10 May 2020 Update, is still being rolled out to devices across the world gradually, regardless of the first wave of computers actually setting it up at the end of May.

Needless to say, it’s pretty clear that the Redmond-based software giant is clearly taking its time with this particular update, therefore the company just really wants to make sure that everything is running as smoothly as possible for everybody.

And this is why the rollout advances slower than anticipated, even though most people expected the overall availability to be announced by September 1, here we are today with Microsoft acknowledging a new bug in Windows 10 version 2004 and establishing a new upgrade block to prevent some devices from getting it.

More specifically, the problem this time around affects the web connection when certain LTE modems are used. Microsoft says that devices that are affected by this glitch could no longer be in a position to connect with the web.

“After waking from sleep or hibernation, certain WWAN LTE modems might show no internet in the Network Connectivity Status Indicator (NCSI) within the notification area and can struggle to connect to the web,” the Redmond-based software giant explains.

Obviously, devices that come with this hardware are no longer recommended to upgrade to version 2004, and Microsoft has also enabled an upgrade block to ensure Windows 10 May 2020 Update isn’t offered via Windows Update.

This means that if your computer comes with the affected modem that could hit the error described here, you shouldn’t see Windows 10 version 2004 turning up on Windows Update. On the other hand, other download methods continue to be available, so that you can bypass the block by simply upgrading your device using stand-alone ISO images along with a bootable USB drive.

Microsoft strongly recommends against by using this method of getting around the block, because the device will finish up hitting issues that would prevent it from going online.

“We recommend that you do not attempt to manually update using the Update now button or the Media Creation Tool before the safeguard is taken away,” the organization says.

“To safeguard your update experience, we’ve applied a compatibility hold on Windows 10 devices with affected WWAN LTE modems drivers installed from being offered Windows 10, version 2004 before the issue continues to be resolved. In case your organization is using Update Compliance, the safeguard ID is 28428232.”

On the other hand, worthwhile to learn is the fact that devices striking the error described here can in fact use the internet by simply toggling the airplane mode off and on. As weird because this may sound, simple enabling and disabling airplane mode resolves the problem, sometimes temporarily until you reboot the unit, even though it’s not necessarily the most convenient workaround, it’s still an easy way to continue connecting to the Internet until a fix lands.

“To mitigate this problem if you are already on Windows 10, version 2004, you can enable then disable Airplane mode. To get this done, you can select the Start button, type airplane mode and choose it. Within the settings dialog, toggle Airplane mode on then off again. You need to now be able to connect not surprisingly,” Microsoft says.

The good news is that the software giant has already been focusing on a full fix for the bug, and the company says that the patch is going live in mid-September. Probably, the next batch of cumulative updates would resolve the bug, and these could be part of this month’s Patch Tuesday cycle, which is due on September 14.

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