Microsoft has recently discovered an insect in Windows 10 May 2019 Update affecting the Surface Book 2 equipped with Nvidia’s discrete graphics processing unit, also known as dGPU.
The software giant states that after installing this latest Windows 10 feature update, the graphics compatibility bug could cause some games or apps to crash on the Surface Book 2.
“Microsoft has identified a compatibility issue on some Surface Book 2 devices configured with Nvidia discrete graphics processing unit (dGPU). After updating to Window 10 version 1903 (May 2019 Feature Update), some apps or games that needs to perform graphics intensive operations may close or neglect to open,” the organization explains.
Surface Book 2 blocked from install version 1903
As a result, Microsoft will quickly set a new upgrade block on the Surface Book 2 using the said hardware, so these units would not be offered the upgrade to Windows 10 May 2019 Update.
“To safeguard your update experience, we have applied a compatibility hang on Surface Book 2 devices with Nvidia dGPUs from on offer Windows 10, version 1903, until this issue is resolved,” Microsoft says.
Surface Book 2 units which have recently been upgraded to Windows 10 version 1903 and therefore are hitting this issue can turn to an extremely simple temporary workaround. Microsoft recommends users to reboot their devices or to head over to Device Manager and scan for hardware changes.
However, this only fixes the problem for any limited time. Microsoft does not recommend Surface Book 2 owners to manually update their devices to Windows 10 May 2019 Update while using Media Creation Tool or any other method.
Meanwhile, a fix has already been within the works, also it ought to be published within an upcoming release. An ETA hasn’t been provided just yet through the software giant.